Shipping and Returns
A Note About Shipping Times During Covid
Most orders will ship the same or following business day, but some items may ship in 2 - 3 business days. This is because they either need to be custom made, or quickly ordered in. We are beyond grateful for your support and patience as we try to creatively find our way through these new challenges we are all facing.
Once shipped, shipping times seem to be unpredictable, generally they have been almost normal within BC but taking a little longer to get out east, and very unpredictable internationally.
Orders are shipped via Canada Post Expedited and should arrive within 3 - 7 business days. Please contact us if you need faster shipping and we will see what we can do.
We do not offer exchanges but you are welcome to order the item you want and we will refund you for your original purchase once we receive it.
If you receive a damaged or defective item, or a quality concern arises for you, please send us an email describing the problem and include a photo. We will discuss how we can best remedy the situation.